Secure Shopping
We are supplied with a 128 bit S.S.L. encryption which makes your shopping experience safe.

In Regards to Shipping Addresses
If you pay by your credit card, the address you supply us and the address on your credit card billing statement must match. We will not ship to any other address other than the correct address associated with your credit card.

Shipping
All orders are packaged as securely as we can make them. All orders are shipped via U.S.P.S. (United States Postal Service). We ship to the United States of America (including Alaska, Puerto Rico and Hawaii). We offer flat rate shipping. Shipping with a Delivery Confirmation $9.60. Your order will be shipped out after processing. Processing can take anywhere from one (1) - fifteen (15) business days depending on how you paid, what you ordered and the quantity of the items ordered.

Track you package online: U.S.P.S.

Typographical Errors
In the case there is an error in the price of an item or in the item's description we reserve the right to cancel or refuse any orders. If your order is completed and you have already paid for the item we will issue you a refund.

Links
This site contains links to other companies. You understand that we do not control the information or content under those companies.

Prices
Prices are subject to change without notice.

Sales Tax
We charge Massachusetts tax on any orders delivered to a Massachusetts address. Customers not from Massachusetts are responsible for their own sales tax and other taxes required by your state.

Return Policy
You may return or exchange almost any unopened or unused item for any reason within 7 days of receiving your order. You must contact us within 48 hours of receiving your order to receive an RMA (return merchandise authorization) number. If you send us any item without an RMA number you will be charged a restocking fee of 10% of your order total before shipping and tax. Any item that you return to us must be unopened and in their original salable condition. If your order is returned to us because the package was unclaimed or undeliverable, you will be charged a restocking fee of 10% of your order total before taxes or shipping fees. You are responsible for any shipping fees on returned merchandise.

Here is a listing of items that can not be returned or exchanged:

herbal products
candles
any form of incense
oils
books
food products
medias

Back Orders and Discontinued Items
Some of our items may be on back order or discontinued. If the item is on back order we will ship the item once it becomes available. If the item has been discontinued we will subtract the product amount from your order, issue a refund or give you a store credit.

Privacy Policy
Your privacy is very important to us. We do not sell or rent personal information to third parties for their marketing purposes without your explicit consent. By visiting this site or placing an order you agree to be bound by the terms and conditions of The Enchanted Complex's privacy policy. We use your personal information to facilitate the services you requested. We will use your shipping information to ship your orders. We will use your billing information to bill you for orders you placed. If you subscribe to our mailing list we will use your name and mailing address to send you special offers, promotions, announcements, and product information. If you sign up for our mailing list we collect the following information to keep this site safe: your IP address, browser information, date, and time. We corporate with law enforcement inquires, as well as other third party law enforcement agencies to help protect this site's community from bad actors. In response to a verified request by law enforcement we can disclose your personal information. When visiting this site we collect the following information to keep this site safe and to provide you with enhanced features: browser information, traffic source, connection speed, and geographical location. We may change this privacy policy at any time by posting the changes on this site.

Payments
All payments must be in U.S.D. (United States Dollars). You can pay by a Visa, MasterCard, Discover, Google Checkout or Pay Pal. If you pay by a Visa or MasterCard and your credit card is contested you will be charged a fee of no less than $35.00. All payments must be received by us within 7 business days from the date your order was placed. If your payment does not meet the deadline we will cancel your order. If ordering by mail we will take all of the above payments plus a money order, cash (USD) or a cashiers check.

Changes
We may make changes to this site at any time by posting the changes to this site.

Disclaimer
The Enchanted Complex, its officers, staff, and employees are unable to make claims as to the effectiveness of products sold on this site or in our catalog for medical, health, or occult purposes. Items are sold as curious only. The information provided is from historical and traditional uses and is intended to help you make informed decisions, not as a substitute for modern medical care. Products should be tested on a small area before widespread use to ensure that there is no allergic reaction. Herbs can be toxic or otherwise dangerous. All liability is assumed in full by the purchaser or user for implementation of any products available through this site, our catalog, or associated linked sites.

Gift Certificates
Our gift certificates can not be redeemed for money and must be used to purchase products on http://www.EnchantedComplex.com. Gift certificates can not be used on shipping fees or taxes. Our gift certificates are good for seven years from the date of purchase.